Regulatory matters and complaints
Belvederes Solicitors (incorporating S Farren & Co) (‘Belvederes’)
About the Firm
Belvederes is a Partnership, the Partners are Mr Boguslaw Stanislaw Wereszczyński and Mr Ryszard Tomasz Trebacz, it is regulated by the Solicitors Regulation Authority (SRA No. 00046893).
The firm’s business address is: 6-9 Quality Court, Chancery Lane, London WC2A 1HP.
On acceptance of instructions, clients are provided with specific information and terms applicable to the matter, in addition to standard terms of business, which include information about the firm’s insurers, and VAT number. A full copy of this firm’s standard terms of business can be found here ‘firm’s standard terms of business’.
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance you should contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can find our full complaints procedure here ‘complaints policy’. Making a complaint will not affect how we handle your case and you will not be charged for time spent handling your complaint.
What to do if we cannot resolve your complaint
The Legal Ombudsman may be able to help you if we are unable to resolve your complaint. The Ombudsman looks at complaints independently. Involving the Ombudsman will not affect how we handle your case. Most ‘consumer’ clients (as opposed to large businesses) will be able to make use of the Ombudsman scheme however there are restrictions for some clients.
Before accepting a complaint for investigation, the Legal Ombudsman will check to see that you have tried to resolve your complaint with us first. If you have done so, but without resolution, you can take your complaint to the Legal Ombudsman:
- Within six months of receiving our final response to your complaint
- No more than six years from the date of the act/omission giving rise to the complaint; or
- No more than three years from the date you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please:
Call: 0300 555 0333 between 9am to 5pm.
Email: firstname.lastname@example.org; or
Write to: Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
Please note that the Legal Ombudsman is there to deal with concerns about the level of service provided. Where there are more serious concerns that a solicitor or solicitor’s firm have been involved in professional misconduct then reports can also be made to the Solicitors Regulation Authority, the regulator of solicitors and solicitor firms. This could be for quite unusual and serious acts of misconduct such as dishonesty, taking or losing your money or treating you unfairly because of your age, disability or other characteristic. Obviously we do not anticipate any such problems arising and would ask that you notify the matter Supervisor straight away if you have any such concerns. You can find out more about the Solicitors Regulation Authority including their contact details on their website: www.sra.org.uk.